Privacy Policy, Terms & Condition

Who am I

www.healwithmelissabradfield.com

How we obtain consent

Customers provide their phone numbers and give consent to receive text messages in the following ways:

  • Web forms: When clients sign up for programs, book appointments, or download resources via healwithmelissabradfield.com, they enter their phone number and check a consent box confirming they agree to receive SMS communications.

  • Verbal consent: During phone calls, consultations, or in-person sessions, clients may verbally agree to receive text reminders and updates.

  • Phone calls / direct inquiries: When a client provides their number over the phone, we document their verbal consent in their client file.

All consent is logged and stored in the client’s file or customer account for recordkeeping.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. "No personal information, mobile number, or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes.”

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

How your data is stored

Client files (for therapy clients): Within secure, HIPAA-compliant electronic health records.

  1. CRM / Customer Account System (for coaching & workshops): Stored in our secure CRM or scheduling platform (e.g., website backend, Mailchimp, or booking software).

  2. Access to this data is limited to authorized personnel only and follows applicable privacy regulations.

SMS Disclosure

By providing your phone number, you agree to receive SMS messages from Heal with Melissa Bradfield. These may include appointment reminders, program updates, promotional offers, and important service-related information.

Message frequency varies (typically 1–4 messages per month). Message and data rates may apply depending on your mobile plan.

You can opt out at any time by replying STOP to cancel. For help, reply HELP or contact us at welcome@healwithmelissabradfield.com.